About us
About FOCUS
For over a decade, FOCUS has been developing modular, location-based software that delivers tailored asset management solutions for customers
Our AVL software development efforts are built specifically for the public works, waste & recycling collection, and ready-mix markets. Unlike many other fleet management companies, FOCUS is built on experience and long-term customer collaboration, contributing to a high retention rate and deep vertical industry expertise that contribute to lower TCO and higher ROI for our clients. Our technology provides best-of-breed software security and user performance, all within one single platform.
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Our mission
FOCUS seeks to provide you with real-time solutions to your everyday fleet and fuel decisions. Through simple, cost-effective and fast measures, FOCUS gives you the tools to increase productivity, reduce operational-costs and grow profitability all in one easy click!
You can rely on ongoing support
- Unlimited free user-training throughout the contract duration
- Customized training for new updates and / or modules
- Dedicated communication channels for customers’ user support and / or technical issues
- A full history of all communications between the customer and the FOCUS team is kept for the length of the business relationship
![ongoing-support ongoing-support](https://focusoptimization.com/wp-content/uploads/2023/05/ongoing-support.png)
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Our customer commitment
We will be with you every step of the way, from implementation through installation, training and ongoing customer support – unlike many other fleet management companies.
Project management
For specific projects, or larger fleet implementation, a project manager is assigned to the customer until completion or fulfillment of specific requirements.
Hardware deployment
Installations are done on-site, by FOCUS-certified technicians. Each installation is tested, validated and documented.
Customer training
Adapted remote training is initially provided to the customer’s administrator and power-users. Follow-up training will be offered in the early months, and system usage will be monitored – with an action plan drafted – when necessary.
Project sign-off
A full review of all project phases ensures all aspects of the implementation are completed to the customer’s satisfaction. A formal sign-off will conclude the implementation.